Effective Date: 16/01/2025

we values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app, website, and related services (collectively, the “Services”). By using Zrayo, you agree to the terms described in this policy.

• 1. Information We Collect

• We may collect the following types of information:
• Personal Information: Name, email address, phone number, and payment details when you create an account or complete a transaction.
• Property Information: Details of listings you create, including descriptions, photos, pricing, and location. We also retain historical listing records—such as past prices, previous uploaders, and whether a property was sold, rented, or removed.
• Usage Information: How you interact with the app, including searches, messages, and saved properties.
• Device Information: IP address, device type, operating system, and app version to improve security and performance.

• 2. How We Use Your Information

• We use the information we collect to:
• Provide and improve our Services
• Maintain a historical record of property listings so future buyers, renters, and sellers can see past activity (e.g., two years ago a property listed for ₦10, and its current value today)
• Enhance transparency by showing whether a property was sold, rented, or removed
• Detect fraud and scams by flagging duplicate or suspicious listings uploaded by multiple individuals
• Verify users and protect the integrity of our platform
• Process transactions securely
• Send important updates, alerts, and notifications
• Personalize your experience with property recommendations
• Respond to inquiries and provide customer support

• 3. Sharing of Information

  • We do not sell your personal information. We may share your information only in the following cases:
  • With Trusted Service Providers: For payment processing, hosting, analytics, or customer support.
  • With Other Users: Relevant property details and historical listing data may be shown to buyers, sellers, and renters to ensure transparency and informed decisions.
  • For Legal Reasons: If required by law, regulation, or to protect our rights, property, or safety.

• 4. Data Security

• We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

• 5. Data Retention

• We retain your personal data and property listing history for as long as your account is active or as needed to provide our Services. This includes past prices, locations, and uploader information, so future users can see accurate property history.
• You may request deletion of your personal account data at any time, but property listing history may be retained to preserve the integrity, transparency, and security of the platform.

• 6. Your Rights

  • Depending on your location, you may have the right to:
  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal data (with the exception of property listing history retained for transparency and fraud prevention)
  • Opt-out of promotional communications
  • To exercise these rights, contact us at: Support@zrayo.com

• 7. Children’s Privacy

• Zrayo is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will delete it.

• 8. Third-Party Links

• Zrayo may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

• 9. Updates to This Policy

• We may suspend or terminate your access to Zrayo if you violate these Terms, misuse the platform, or engage in fraudulent activity.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Zrayo Ventures
Email: Support@zrayo.com
Website: https://zrayo.com